When troubleshooting App Store issues, what is the first step?

The initial step in troubleshooting App Store issues is to check for an active internet connection. This is crucial because the App Store requires an internet connection to function correctly. If there is no connectivity, the app will not load, and you may encounter various error messages or functionality problems. Ensuring a stable internet connection can resolve common issues where the App Store appears to be malfunctioning or loading improperly.

While other options, such as reinstalling the app or updating the operating system, can be part of a comprehensive troubleshooting process, they typically come after confirming that a basic connection issue isn’t preventing access. Similarly, clearing cache and data may not be necessary if the internet is the underlying problem, as these actions are more about resolving issues related to temporary files or corrupted data rather than connectivity.